Q: What is LetItRip?

LetItRip is India's largest collectibles marketplace — trading cards (Pokémon, Yu-Gi-Oh!, One Piece), action figures (Bandai, McFarlane, Good Smile), diecast vehicles (Hot Wheels, Tomica), Beyblades, model kits (Gundam, Zoids), and vintage/rare collectibles. Every seller is manually verified before they can list. LetItRip is a platform that connects buyers with independent sellers. We handle payments, escrow, and dispute mediation — but we are not the seller. Each store has its own shipping, return, and authenticity policies.

Q: Should I ever pay outside of LetItRip?

Never. Any seller asking you to pay via UPI, bank transfer, or any method outside of LetItRip checkout is violating our terms. Off-platform payments have zero buyer protection — no escrow, no dispute mediation, no refund guarantee. Report the seller immediately.

Q: What if I receive a counterfeit item?

LetItRip has a zero-tolerance counterfeit policy . If you receive a counterfeit item, open a dispute with photo evidence. You'll receive a full refund and the seller's account will be reviewed for suspension. For high-value items, we recommend buying graded/certified products which come with third-party authentication.

Question 1

What is LetItRip?

Accepted Answer

LetItRip is India's largest collectibles marketplace — trading cards (Pokémon, Yu-Gi-Oh!, One Piece), action figures (Bandai, McFarlane, Good Smile), diecast vehicles (Hot Wheels, Tomica), Beyblades, model kits (Gundam, Zoids), and vintage/rare collectibles. Every seller is manually verified before they can list.

LetItRip is a platform that connects buyers with independent sellers. We handle payments, escrow, and dispute mediation — but we are not the seller. Each store has its own shipping, return, and authenticity policies.

Question 2

Should I ever pay outside of LetItRip?

Accepted Answer

Never. Any seller asking you to pay via UPI, bank transfer, or any method outside of LetItRip checkout is violating our terms. Off-platform payments have zero buyer protection — no escrow, no dispute mediation, no refund guarantee. Report the seller immediately.

Question 3

Is LetItRip safe to buy from?

Accepted Answer

Yes. All sellers are verified before they can list. Payments go through secure escrow — sellers only get paid after you confirm delivery. If something goes wrong, our support team mediates the dispute.

Question 4

What is escrow and how does it protect me?

Accepted Answer

Escrow means your payment is held by LetItRip — not sent directly to the seller. The seller ships the item, you receive it, and only when you confirm delivery (or 7 days pass without a dispute) does the seller get paid. This protects both buyers and sellers from fraud.

Question 5

How long does shipping take?

Accepted Answer

Shipping timelines depend on the seller's location and chosen courier. Most sellers ship within 1–3 business days. Domestic delivery typically takes 3–7 business days. Check each store's shipping policy for specifics.

Question 6

What is LetItRip's return policy?

Accepted Answer

Each store sets its own return policy. Most stores accept returns within 7 days for items not as described. Graded cards (PSA/BGS/CGC) and sealed products are typically final sale. Always check the store's return policy before purchasing. If a seller doesn't honor their policy, open a support ticket and we'll mediate.

Question 7

What if I receive a counterfeit item?

Accepted Answer

LetItRip has a zero-tolerance counterfeit policy. If you receive a counterfeit item, open a dispute with photo evidence. You'll receive a full refund and the seller's account will be reviewed for suspension. For high-value items, we recommend buying graded/certified products which come with third-party authentication.

Question 8

How does buying on LetItRip work?

Accepted Answer

Browse verified stores, add items to your cart, and checkout with Razorpay (UPI, cards, net banking). Your payment is held in escrow until you confirm delivery. Sellers ship directly to you — check each store's shipping policy for timelines.

Question 9

How do I track my order?

Accepted Answer

Once your seller ships the order, you'll receive a carrier name and tracking number via email and in-app notification. Go to Account → My Orders → click the order to see it. Paste the tracking number into the carrier's own website (India Post, DTDC, BlueDart, Delhivery, etc.) for real-time updates — sellers ship manually, so tracking is via the carrier's site, not an in-app live map.

Question 10

How do I request a refund?

Accepted Answer

Go to Account → My Orders → select the order → Request Refund. Describe the issue and upload photos if the item is damaged or not as described. The seller has 48 hours to respond. If they don't, LetItRip support will step in.

Question 11

What payment methods are accepted?

Accepted Answer

LetItRip's default payment method is Manual UPI / Bank Transfer — you pay directly and submit your payment reference, which the seller or LetItRip confirms before shipping. Where enabled, you can also pay instantly via Razorpay (cards, UPI, net banking), choose Cash on Delivery (a small deposit online plus cash on arrival), or spread the cost with EMI on eligible orders. Sellers only receive payout funds after you confirm delivery (or after the dispute window closes).

Question 12

My payment failed but money was deducted — what do I do?

Accepted Answer

If your payment fails but the amount is deducted, it's usually a temporary hold by your bank. The amount is auto-reversed within 24–48 hours. If it doesn't reverse after 48 hours, contact your bank with the transaction ID (available in your Razorpay receipt email) or reach out to LetItRip support.

Question 13

How can I verify if a collectible is authentic?

Accepted Answer

Look for these trust signals on LetItRip: Verified Seller badge (store has passed manual review), Graded badge (PSA/BGS/CGC certified with certificate number), Sealed badge (factory-sealed product). For ungraded items, check the seller's photo quality and description detail. If in doubt, message the seller before purchasing.

Question 14

How does bidding work on LetItRip?

Accepted Answer

Place a bid on any active auction listing. You'll be notified if you're outbid. When the auction ends, the highest bidder wins. Some auctions have a Buy It Now (BIN) price — you can skip bidding and purchase immediately at the BIN price. Auctions auto-extend by 2 minutes if a bid is placed in the final 2 minutes to prevent sniping.

Question 15

How do I keep my account secure?

Accepted Answer

Use Google sign-in for the strongest security. Never share your login credentials. If you signed up with email, use a strong unique password. LetItRip will never ask for your password via email or chat. If you notice suspicious activity, go to Account → Sessions to see active devices and revoke any you don't recognize.

Question 16

How do I spot a scam listing?

Accepted Answer

Red flags: price too good to be true, stock photos instead of actual product photos, brand-new account with no reviews, pressure to pay outside LetItRip ("DM me on WhatsApp for discount"), and vague descriptions. LetItRip's verified seller program eliminates most scams, but always check the seller's reviews and store age before high-value purchases.

Question 17

How do I become a seller on LetItRip?

Accepted Answer

Go to your Account → Become a Seller. Fill in your store details, upload verification documents, and submit for review. Our team typically approves sellers within 48 hours. Once approved, you can start listing immediately.

Question 18

How are collectibles packaged for shipping?

Accepted Answer

All verified sellers follow category-specific packaging standards: Trading cards — penny sleeves + top-loaders, rigid mailers. Action figures — bubble wrap, double-boxed for mint-in-box items. Diecast/Beyblade — foam inserts, padded boxes. Graded slabs — padded fitted boxes. If an item arrives damaged due to poor packaging, open a dispute and our team will mediate.

Question 19

What if the item I received doesn't match the listing?

Accepted Answer

If the condition, edition, brand, or any detail doesn't match what was listed, you're eligible for a full refund. Take clear photos of the item next to the listing screenshots, then open a dispute through Account → My Orders. Our team reviews disputes within 24 hours.

Question 20

What if my item is damaged during shipping?

Accepted Answer

If an item arrives damaged due to poor packaging or courier handling, take photos immediately — before removing the item from the mailer. Open a dispute with the photos attached. Sellers are responsible for packaging quality; LetItRip will mediate if the seller disputes your claim.

Question 21

How does manual payment proof verification work?

Accepted Answer

After placing an order with UPI/Bank Transfer, you have 15 minutes to pay and upload your payment screenshot + transaction reference — the item is held for you during this window. If the window expires with no proof, the order is automatically cancelled and the item returns to stock; you're welcome to order again. When you submit proof, confirm the payment amount and UPI ID with the checkboxes provided — false declarations may result in your proof being rejected.

An admin usually reviews your proof within 2 hours. If nobody has reviewed it by then, it's automatically confirmed as a safety net — you'll still be able to raise a dispute afterward if something looks wrong. Submitting proof that doesn't match your actual payment (a fake screenshot, a mismatched UPI ID) is treated as fraud: the order is cancelled and your account is suspended for 7 days.

Orders of ₹5,000 or more (except Cash on Delivery) also require a one-time email verification code before you can place the order, as an extra fraud-prevention step.

Question 22

Can I cancel an order after placing it?

Accepted Answer

You can cancel an order if the seller hasn't shipped yet. Go to Account → My Orders → Cancel Order. Once the seller marks the order as shipped, cancellation is no longer available — you'll need to wait for delivery and then request a return if needed.

Question 23

What's the difference between PSA, BGS, and CGC grading?

Accepted Answer

PSA (Professional Sports Authenticator) uses a 1–10 scale and is the most widely recognized for trading cards. BGS (Beckett Grading Services) uses sub-grades for centering, surface, edges, and corners — a BGS 10 "Pristine" or "Black Label" is the highest standard. CGC (Certified Guaranty Company) is newer to cards but growing in popularity, also uses sub-grades. All three are trusted; PSA tends to command the highest resale premiums.

Question 24

What do condition grades like NM, LP, MP mean?

Accepted Answer

Sellers use standard condition grades for ungraded items: NM (Near Mint) — virtually perfect, minimal handling wear. LP (Lightly Played) — minor edge wear, small scratches. MP (Moderately Played) — visible wear, light creasing. HP (Heavily Played) — significant wear, creases, whitening. Sealed — factory sealed, never opened. Always check the seller's photos for the actual condition.

Question 25

What happens when an auction ends?

Accepted Answer

The highest bidder wins. You'll receive a notification and the item is added to your checkout. You have 48 hours to complete payment. If you don't pay within 48 hours, the auction may be offered to the next highest bidder.

Question 26

How do pre-orders work?

Accepted Answer

Pre-orders let you reserve upcoming products with a deposit (typically 20–30% of the retail price). When the product releases and ships, you pay the remaining balance. If the seller cancels the pre-order, you receive a full refund of your deposit. Pre-orders are available for upcoming trading card sets, action figure releases, and model kit drops.

Question 27

How do I create a LetItRip account?

Accepted Answer

Sign up with your Google account (one-tap) or email. Google sign-up is recommended — it's faster and more secure. After sign-up, complete your profile with a display name and optional avatar. You can start browsing and buying immediately.

Question 28

How do I report a scammer?

Accepted Answer

Click the "Report" button on any listing or store page. Select the issue type (counterfeit, misleading description, off-platform payment request, etc.) and provide evidence. Our moderation team reviews reports within 24 hours. Confirmed scammers are permanently banned and added to our public scam registry.

Question 29

What types of collectibles can I find on LetItRip?

Accepted Answer

LetItRip covers six major categories: Trading Cards (Pokémon, Yu-Gi-Oh!, One Piece, Dragon Ball), Action Figures (Bandai, McFarlane, Good Smile, NECA, Funko Pop), Diecast Vehicles (Hot Wheels, Tomica, Matchbox), Spinning Tops (Beyblade X, Burst, Metal Saga), Model Kits (Gundam, Zoids, Evangelion), and Vintage & Rare collectibles. Each category has subcategories for easy browsing.

Question 30

Can I negotiate the price with a seller?

Accepted Answer

Yes! Most listings have a "Make an Offer" button. Submit your offer and the seller can accept, counter, or decline. If accepted, the item is locked at the agreed price for 24 hours so you can complete checkout.

Question 31

Is free shipping available?

Accepted Answer

Many sellers offer free shipping on orders above a certain amount. Look for the "Free Shipping" badge on product listings. You can also use the FREESHIP999 coupon for free shipping on orders ₹999+.

Question 32

How do sellers ship orders on LetItRip?

Accepted Answer

Sellers ship manually — they pack your order, hand it to their courier of choice, and enter the carrier name plus tracking number into their dashboard. That's what appears on your order page. There's no single integrated courier, so delivery speed and tracking detail can vary by seller.

Question 33

How long do refunds take?

Accepted Answer

Once a refund is approved, it's processed within 3–5 business days. UPI refunds are typically faster (1–2 days). Card and net banking refunds may take up to 7 business days depending on your bank.

Question 34

How do I use coupons and discount codes?

Accepted Answer

Enter your coupon code at checkout in the "Apply Coupon" field. Coupons may be platform-wide (from LetItRip) or store-specific (from individual sellers). Some coupons have minimum order requirements, expiry dates, or per-user limits. You cannot stack multiple coupons on a single order unless the coupon explicitly allows it.

Question 35

What fees does LetItRip charge sellers?

Accepted Answer

LetItRip charges a platform commission on each sale (percentage varies by category). There are no listing fees or monthly subscription charges. Payout processing fees depend on your payout method (UPI is free, bank transfer has a small fee). Check the Seller Dashboard for current fee schedules.

Question 36

When do sellers get paid?

Accepted Answer

Payouts are released after the buyer confirms delivery (or after 7 days with no dispute). Payout batches are processed weekly. You can view payout status and history in your Seller Dashboard → Payouts. The payout amount reflects the sale price minus platform commission and any refund deductions.

Question 37

How do I know if a Yu-Gi-Oh! card is 1st Edition?

Accepted Answer

1st Edition cards have a gold "1st Edition" stamp below the card artwork on the left side. On older cards (LOB, MRD era), the stamp is more prominent. Unlimited prints lack this stamp. For graded cards, the PSA/BGS/CGC label will indicate "1ST EDITION" in the certification details.

Question 38

Are Beyblade parts compatible across different series?

Accepted Answer

Beyblade X parts are NOT compatible with Burst or older systems — different launcher and layer design. Burst layers, discs, and drivers are cross-compatible within the Burst line (standard, superking, dynamite battle, BU). Metal Saga (Metal Fusion/Masters/Fury) parts interchange within that line. Always check the listing's "Compatible System" tag before purchasing.

Question 39

How do I identify Hot Wheels Treasure Hunts and Supers?

Accepted Answer

Regular Treasure Hunts have a small flame logo on the card. Super Treasure Hunts (STH) have Spectraflame paint (metallic/candy-colored), Real Riders rubber tires, and a "TH" logo somewhere on the car. STHs are rare (1 in ~15 cases) and command premium prices. Sellers on LetItRip mark STHs with a "Super Treasure Hunt" badge.

Question 40

Can I cancel a bid?

Accepted Answer

Bids are binding. Once placed, a bid cannot be cancelled except in exceptional circumstances (e.g., the seller significantly changed the listing description after your bid). Contact support if you believe your case qualifies.

Question 41

What happens if a pre-order product is delayed?

Accepted Answer

Manufacturers sometimes delay release dates. The seller will update the expected ship date on the listing and you'll receive a notification. If the delay is more than 60 days past the original date, you can cancel for a full deposit refund. You are never charged the remaining balance until the product actually ships.

Question 42

What community events does LetItRip run?

Accepted Answer

LetItRip runs regular community events: Polls (vote on upcoming features), Sales (platform-wide discount events), Raffles (win rare collectibles), Spin Wheels (instant coupon prizes), and Surveys (share feedback, earn rewards). Check the Events page for current and upcoming events.

Question 43

Can I pay in installments (EMI)?

Accepted Answer

Yes — on eligible orders. If the seller has EMI enabled and your order with them meets the minimum order value, "Pay in EMI" appears as a payment option at checkout. Choose a tenure of 2–6 months, pay a small token amount upfront, and the remaining balance plus a small monthly surcharge is billed automatically in equal installments each month. Your order ships as soon as the token payment is confirmed — you don't wait for the full amount to be paid.

Question 44

What does the verified seller badge mean?

Accepted Answer

A verified badge means LetItRip has manually confirmed the seller's identity and store details before they were allowed to list. Verified sellers have passed our onboarding review — it doesn't guarantee every listing is accurate, but it does mean the seller is a real, accountable business we can act on if something goes wrong. Look for the badge on the store page next to the seller's name.

Question 45

Can I save items and get notified about price drops?

Accepted Answer

Yes! Add any listing to your Wishlist (up to 20 items). You'll receive notifications when a wishlisted item drops in price, gets relisted, or when similar items appear. Your recently viewed items are also saved in your browsing history (up to 50).

Question 46

What are bundles and how do they save me money?

Accepted Answer

Bundles are curated sets of related collectibles sold at a discount. For example, a complete Beyblade starter set or a sealed Pokémon booster box + sleeves + playmat combo. Sellers create bundles to offer savings on grouped items — look for the savings badge on each bundle listing.

Question 47

How do prize draws and spin wheels work?

Accepted Answer

LetItRip runs community prize draws tied to events. Enter eligible events for a chance to win rare collectibles. Some events feature a spin wheel — spin for instant prizes like discount coupons or free shipping. Winners are selected using cryptographically random selection. Check the Events page for active draws.

Question 48

Do you ship internationally?

Accepted Answer

LetItRip currently operates within India only. International shipping is not supported at this time. We're working on expanding to more countries — stay tuned!

Question 49

How are large items like statues and display cases shipped?

Accepted Answer

Oversized items (large action figures, resin statues, display shelves) are shipped via specialist couriers with additional insurance. Sellers may charge a higher shipping fee for fragile oversized items. Delivery timelines for these may be 5–10 business days depending on location.

Question 50

Can I get a partial refund instead of a full return?

Accepted Answer

Yes — if the item is mostly as described but has a minor discrepancy (e.g., slightly different condition grade, missing an accessory), you can negotiate a partial refund with the seller through the dispute system. Both parties must agree to the partial refund amount before it's processed.

Question 51

Do I get a GST invoice for my purchase?

Accepted Answer

Yes — invoices are auto-generated for every order. Go to Account → My Orders → click the order → Download Invoice. Sellers who are GST-registered include GST details on the invoice. For bulk/business purchases, contact the seller directly to arrange GST billing.

Question 52

Are Funko Pop exclusives available on LetItRip?

Accepted Answer

Yes — verified sellers list convention exclusives (SDCC, NYCC, Funko Fair), store exclusives (Amazon, Hot Topic, BoxLunch), and chase variants. Look for the "Exclusive" or "Chase" badge on listings. All Funko Pops include the pop number and series in the listing title for easy search.

Question 53

What's the difference between HG, MG, RG, and PG Gundam kits?

Accepted Answer

HG (High Grade, 1/144) — beginner-friendly, ~100 parts. RG (Real Grade, 1/144) — high detail at small scale, ~200 parts. MG (Master Grade, 1/100) — detailed inner frame, ~400 parts, intermediate. PG (Perfect Grade, 1/60) — premium, ~800+ parts, LED-ready. All Bandai kits on LetItRip list the grade, scale, and part count in the product details.

Question 54

What is a reserve price on auctions?

Accepted Answer

Some sellers set a hidden reserve price — the minimum they'll accept. If bidding doesn't reach the reserve, the auction ends without a winner. You'll see "Reserve not met" during the auction. There's no way to see the reserve price, but you can ask the seller via messages if they're willing to share a hint.

Question 55

What are the minimum bid increments?

Accepted Answer

Bid increments are automatic and scale with the current price: ₹10 increments up to ₹500, ₹25 up to ₹2,000, ₹50 up to ₹5,000, ₹100 up to ₹20,000, and ₹500 above ₹20,000. You can always bid more than the minimum increment.

Question 56

Can I cancel a pre-order?

Accepted Answer

You can cancel a pre-order any time before the seller marks it as shipped. Your deposit is refunded within 3–5 business days. Once the product ships and the remaining balance is charged, standard return policies apply.

Question 57

Can I delete my LetItRip account?

Accepted Answer

Yes — go to Account → Settings → Delete Account. This permanently removes your profile, addresses, and browsing history. Open orders will still be fulfilled. If you're a seller with active listings, you must close your store first. Account deletion is irreversible.

Question 58

How do I manage my notifications?

Accepted Answer

Go to Account → Settings → Notification Preferences. You can toggle each notification type (order updates, auction alerts, price drops, community events) per channel — in-app, email, and WhatsApp. High-priority notifications (order shipped, auction won) are always sent in-app and cannot be fully disabled.

Question 59

What are Classified listings?

Accepted Answer

Classifieds are listings for items that don't ship — local meetups, trades, or collections too large/fragile to post. A classified listing shows the seller's general area (not their exact address) and lets buyers message to arrange an in-person exchange or local pickup. LetItRip's escrow payment protection does not apply to classifieds — agree on payment terms directly with the seller and meet in a safe, public location.

Question 60

How do digital code listings work?

Accepted Answer

Digital code listings sell redeemable codes — game keys, gift cards, DLC unlocks — with no physical shipping. After payment, the code is revealed to you directly in your order. Because codes can't be "returned" once revealed, digital code purchases are final once you've viewed the code; make sure you're buying from a seller with a strong review history.

Question 61

What are Live listings?

Accepted Answer

Live listings are for living animals sold by verified exotic-pet and breeder sellers — axolotls, reptiles, and similar. Every live listing requires the seller to specify safe-handling and shipping/pickup instructions, and buyers should confirm care requirements before purchasing. Live-animal sales follow the same escrow protection as physical goods, but delivery timing is coordinated directly with the seller due to live-animal shipping constraints.

Question 62

What is My Catalogue?

Accepted Answer

My Catalogue is a private space to track your own collection — items you own, whether or not they're for sale. Add items with photos and notes, and optionally submit any of them for review to convert into a real listing without re-entering the details. It's a personal inventory tool first, a fast path to listing second.

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