LetItRip takes safety seriously, but like any marketplace, buying and selling collectibles carries inherent risk — and we want you to be informed before you transact.

What LetItRip does to protect you:

• Seller verification — every store is manually reviewed. Sellers must submit ID and business details before going live.
• Escrow payments — your money is held by Razorpay and only released to the seller after you confirm delivery or after 5 days of confirmed delivery without a dispute.
• Dispute mediation — if something goes wrong, raise a dispute within 5 days of delivery and our team will review and mediate.
• Counterfeit policy — confirmed counterfeit items result in a full refund and seller suspension.

What LetItRip cannot guarantee:

• We are a platform, not the seller. Each store is an independent business. We do not inspect or hold physical inventory.
• Shipping timelines and return windows are set by each store — they vary and are not guaranteed by LetItRip.
• Graded slabs (PSA, BGS, CGC) are verified by third-party grading companies — we do not re-grade on your behalf.

Our advice: read each store's About page before buying, check reviews, and use the escrow window to inspect your item before confirming delivery.

Important: shipping timelines are set by each individual store on LetItRip, not by the platform. Before buying, visit the store's About page (click the store name on any listing) to read their specific dispatch and delivery commitments.

As a general guide, most verified stores on LetItRip ship as follows:

• Metro cities (Mumbai, Delhi, Bengaluru, Hyderabad, Pune, Chennai): 2–4 business days
• Tier-2 cities and standard pin codes: 3–7 business days
• Remote pin codes: 7–14 business days

These are typical ranges only — your seller's stated policy takes precedence. Sellers must dispatch within their stated window after payment is confirmed; you receive a tracking link via email and WhatsApp once dispatched. If your order hasn't moved within the seller's stated dispatch window, raise an issue through My Account → Orders.

LetItRip auctions use a timed open-bid system:

1. Each auction has a starting bid, optional reserve price, and a closing time.
2. Click "Place Bid" and enter an amount at least ₹50 (or the stated minimum increment) above the current bid.
3. If you are outbid, you receive an instant notification via app, email, and WhatsApp.
4. The highest bidder at closing time wins.
5. An auto-extend rule applies: if a bid is placed in the final 5 minutes, the auction extends by 5 more minutes. This prevents last-second sniping.

Reserve price: if set, the auction only closes as a confirmed sale if the reserve is met. If not, the seller may contact the highest bidder to negotiate directly.

Important: All bids are binding. You cannot retract a bid once placed — see the bid retraction FAQ for the only exception.

Pre-orders let you reserve upcoming collectibles before they arrive in India:

1. Browse pre-order listings — each shows an estimated delivery window (e.g., "Shipping in 45–60 days").
2. Pay a deposit (typically 20–30% of the total price) to secure your unit.
3. The remaining balance is charged automatically when the item is ready to ship.
4. If the seller cancels the pre-order, your deposit is refunded in full within 5 business days.

Pre-orders are available for Beyblade X new releases, Pokémon booster boxes, S.H.Figuarts, Nendoroids, and Hot Wheels RLC exclusives. Estimated delivery windows are set by sellers — delays are possible (see the pre-order delay FAQ).

Return policies on LetItRip are set by individual stores — LetItRip does not impose a platform-wide return window. Before purchasing, always visit the store's About page to read their specific return rules. Return policies vary significantly between sellers and product types.

Common patterns among verified stores:

• Sealed products (booster boxes, ETBs, sealed figures): 7-day return if factory seal is intact and item is in original condition.
• Graded slabs: 3-day return if the slab arrived cracked or the case is damaged (not for grading disagreements).
• Singles and loose items: 3-day return if the item is materially different from its description or photographs.
• Opened product: No returns in most cases — contents cannot be re-verified once opened.

To initiate a return: My Account → Orders → "Return Item". The seller must respond within 3 business days. LetItRip holds payment in escrow and mediates if the seller is unresponsive or disputes the return. Note that LetItRip's ability to force a refund is limited if the item is within the seller's stated non-returnable policy — we strongly encourage checking before you buy.

Counterfeit collectibles are a real risk in secondary markets. Here's how to protect yourself on LetItRip and in general:

Pokémon Cards:

• Light test — hold the card up to a bright light. Genuine cards have a black layer in the middle that blocks most light; fakes are often lighter or fully translucent.
• Bend test — real cards have a slight snap and return to shape. Fakes feel flimsy or don't snap back. (Only do this on cards you already own.)
• Print quality — genuine cards have sharp, fine printing; fakes often show dot patterns, blurry text, or washed-out colours.
• Rip test — genuine cards have a distinctive black inner layer. Never do this to a card you're buying — ask the seller for a light test video.

Graded Slabs:

• Verify the cert number on PSA's, BGS's, or CGC's official website before paying.
• Inspect the slab for tampering — the label should be sealed inside with no gaps.

Hot Wheels Redlines / Vintage:

• Repainted castings are common — look for matching wheel colours, original tampos (decals), and period-correct packaging.

If you're unsure about a listing, ask the seller for additional photos or a video authentication. Sellers on LetItRip are required to respond to authentication requests within 24 hours.