Updated Buyer & Seller Protection Policies for Anime Merchandise
We've strengthened our protection policies for collectible merchandise — here's a clear breakdown of what changed for figures, TCG cards, artbooks, and cosplay.
Key Changes Effective 1 February 2026
Buyers: The return window for sealed collectibles is extended from 7 to 14 days. For opened figures, the window remains 7 days — but now includes a condition-based partial refund option if items arrive damaged.
Authentication Guarantee: All auction lots now ship with a QR-coded Certificate of Authenticity, verified against our seller registry. If an item is found to be inauthentic, you receive a full refund plus ₹500 store credit.
Sellers: We've introduced a dispute resolution SLA; all buyer claims are reviewed within 48 hours. Sellers maintaining a dispute rate below 0.5% automatically earn a 'Verified Otaku Seller' badge.
Graded Card Policy
PSA/BGS-graded cards must ship in rigid mailers inside bubble wrap. Any damage in transit is covered by our ₹5,000 Shipping Protection policy at no extra cost.
Why We Made These Changes
Over 2,400 survey responses from our anime collector community guided these updates. Faster refunds and clearer authentication processes topped the wishlist — and we delivered.